1-800-558-0119
1-800-558-0119
The whole process was good. Initially I got a sample kit that vastly helped, because even as a kitchen designer, I had not used tambour before. I got needed help w/ Designer Nick because it was hard to tell the proportions of the tambour and size of the radius I needed. His help was invaluable. My rep was incredibly patient getting my order correct (it was). And I got my well packed order in a timely manner with all the information I needed. The 2 things I would suggest is labeling the pictures in the catalogue w/ the product you used- otherwise it’s a guess and hard to tell. The other I was most concerned with is out of 6 long and 1 short piece of white oak I ordered- one section was significantly darker. I know wood is a natural product but I think the difference should also be shown in the pictures or the expectations would be for there to be more consistency. In the color I hid mine away from the light and under the island overhang but had it been an accent wall, I would have called on it for a resolution. I’m really happy with my design choice as well as the company choice. I think you do a great job!
With the help of Justin, I got exactly what I needed.
I used my panel to create a rolltop door for a 100 year old cabinet.
It really looks great.
I make 3 beaded door for a floating vanity, glue to 3/8 MDF panel and laminate with white oak veneer
Here's a polished and professional Google review:
I had an excellent experience with the customer service team throughout the entire ordering process. They were responsive, professional, and genuinely helpful every step of the way. Their level of support is the main reason I'm giving three stars instead of a lower rating.
Unfortunately, the product itself was a major disappointment. It looks nothing like the product shown on the website. The color, shape, and overall appearance are completely different from the photos and description online. I specifically chose this product because I needed it to closely match the color shown for my project, but what I received was so different that I had to change my entire design plan.
Considering the price, I expected the product to accurately represent what was advertised. While I truly appreciate the outstanding customer service, I hope the company updates its website images or improves product consistency so future customers receive something that closely matches what they expect.